All merchandise returned for exchange, store credit or refund must be in perfect, sellable condition in its original packaging and accompanied by the original or gift receipt.
Returns to our Online Store:
• Merchandise may be exchanged within one (1) month of the original purchase date, or may be returned for a full refund (except custom orders) within fourteen (14) days of the original purchase date.
Returns to a Crown Dance Shoe store:
• Merchandise may be exchanged or returned for a store credit within one (1) month of the original purchase date to any Crown Dance Shoe store or may be returned for a full refund (excluding except custom orders) within fourteen (14) days of the original purchase date (except custom orders). When returning to a Crown Dance Shoe store, PayPal purchases may only be exchanged or returned for store credit within one (1) month of the original purchase date.
All custom made shoe orders are final sale and cannot be returned or exchanged.
A refund may only be made in the same currency country as the original purchase.
To make a return or exchange by mail to our Online Store, please follow the instructions below:
• Please contact us at 1 (818) 955-7704 to initiate your return or exchange and receive a return authorization number.
• Complete the Return Voucher you received and kindly include it in your package, along with the original or gift receipt.
• Our Client Advisors will offer you the following return options:
– Receive via email a UPS shipping label to facilitate the complimentary return of your product. Remove any outer labels prior to affixing the UPS return label and securely seal your package before dropping it off at any UPS or FedEx store or UPS or FedEx pick-up location.
– Should you choose not to use the provided label and ship via a different carrier, please ship to the address indicated on the voucher. In this case, Crown Dance Shoes is not responsible for packages lost in transit and shipping costs will not be reimbursed.